Do you worry that you will miss important calls when in conferences or attending to clients?

We offer personalised phone answering services so that you will never miss a client call again...

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Do you find there are not enough hours in the day to handle all admin in your business?

We can help you build client relationships with our project management specialists

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Are you looking for cost effective ways to market your business?

We can help you with simple effective strategies to grow your database and nurture your clients.

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Do you dream about being able to outsource all the time consuming administrative paperwork?

Our team can handle a diverse range of tasks that can cover just about any of your needs

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Do you struggle to keep your website and blog up to date?

We specialise in website maintenance and content management so that you are seen as the leader in your field

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About us

Established by Karen Glass in 2008, Time Well Spent has grown through word of mouth and our range of services has developed in response to our clients’ needs. Today, we have four Account Managers handling many long-term accounts, offering continuity, tailored services and flexibility for busy SMEs and entrepreneurs.

For the team at Time Well Spent, great customer service is about building trust and developing a proactive working relationship with you. We pride ourselves on being efficient, motivated and highly organised. Our focus is helping you grow your business.

Our clients value:

  • Proven digital and mobile virtual office, solutions
  • Increased efficiency and productivity
  • Knowing their customers are being looked after
  • Initial intake and administration of all new clients
  • Stress-free management of multiple projects, calendars and people
  • Our focus on business growth activities
  • Content management of websites and social media
  • Bookkeeping and administrative support

We like to have an initial face-to-face meeting to get to know you and your business, your passion, values, customers and goals so that we can follow through with the same energy and drive that got you started in the first place. Your Account Manager will then work with you to design a virtual office with the range of services you require.

Your Virtual Team

Karen Glass – Director

Karen Glass is the Founder and Director of Time Well Spent. Having spent many years as an Executive Assistant and Project Manager, Karen’s skills and expertise lie in project management, diary management, business development and marketing. This business was developed so that these skills could then be utilised so that other businesses could grow without having to employ staff.  Karen has a keen interest in new business strategies, technology and innovation leading to business growth. Karen has a keen eye for detail and a history in developing marketing strategies that can lead to ongoing client growth for all her clients. Her warm and caring nature ensures that every client feels like they have been looked after when they call and the high level of customer service offered is impeccable.

Karen has recently founded the Allied Health Professionals Network after many years of experience working with allied health practitioners, the network has been formed to provide opportunities for practitioners to refer to each other in their local area. It is also a way for business owners to learn marketing and business techniques that they can implement easily within their business, through workshops and training events. For more details head to

Cassandra Widdows – Office Manager

Cassandra has worked within the Health Sector as a Receptionist and Office Manager for over 10 years. She has come with numerous years of experience assisting Physiotherapists and Osteopaths in managing their diaries, booking appointments, invoicing, bookkeeping and liaising with customers. Previous to these roles Cassandra worked in an Accounting firm as an Office Manager so she is well versed in office management and administration.  Cassandra has a warm and calming nature about her, she is diligent and thoughtful and you will find her a delight to work with. Cassandra is a master with Healthkit and can guide you through the whole process from set up to getting started in a very short time.

Ruth Featonby

Ruth has a Bachelor of Arts which has given her the special interest in community development over the past few years. She has worked in various administration roles answering phones, booking appointments, taking sales, and has some bookkeeping experience using Quickbooks. Ruth has also had experience in the Manufacturing sector understanding quality assurance  regulations and compliance. Ruth has a kind and caring nature and is a good listener. She works well in a team and thinks carefully about the steps with each new client that she comes in contact with.

Ashleigh Pollock

Ashleigh has a background in Administration for the past 4 years with particular interest in office admin. She has  a Certificate III in Business Administration and is currently studying a Diploma in Social Science and Counselling. She has well developed customer services skills and is articulate with both written and verbal communication. Ashleigh is highly organised, meticulous with attention to detail. She is proactive and organised, and efficient in all areas of administration.

Deanna Hockey

Deanna has over 20 years experience as an Administrator with exceptional experience in Administration, Data Consolidation, Reception, Account management and reporting. Deanna is very calm and easy going and works well as part of our team in the office. She is positive, helpful and thoughtful and will always look at innovative ways to assist clients whilst ensuring the calendars are managed in an efficient manner. With so many years of experience Deanna is not afraid of new technologies which has been amazing as she is now developing skills in the Accounting and Social media areas and these skills will be an asset to our office.

Sheree Clarke

Sheree has been with Time Well Spent for eight years on a part time basis, handling bookkeeping services, account management and helping to improve our clients’ accounting systems and procedures. Sheree is familiar with MYOB and Xero and can assist with any taxation or BAS enquiries.

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