Do you worry that you will miss important calls when in conferences or attending to clients?

We offer personalised phone answering services so that you will never miss a client call again...

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Are you looking for help with project management?

We can assist in event coordination, project management and social media brand management

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Are you looking for cost effective ways to market your business?

We can help you with simple effective strategies to grow your database and nurture your clients in the Allied Health Sector

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Do you dream about being able to outsource all the time consuming administrative paperwork?

Our team can handle a diverse range of tasks that can cover just about any of your needs

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Do you struggle to keep your newsletter and blog up to date?

We specialise in newsletter and content management updates so that you are seen as the leader in your field

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Do you need help and training to set up Telehealth Services for your practice?

We can assist you in setting up and training you and your team on Zoom or Coviu - Telehealth Options

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About us

Established by Karen Glass in 2008, Time Well Spent has grown through word of mouth and our range of services has developed in response to our clients’ needs. Today, we have 12 Account Managers providing administration and reception services in our Cheltenham Office handling many long-term accounts. Offering continuity, tailored services and flexibility for busy business owners and entrepreneurs.

For the team at Time Well Spent, great customer service is about building trust and developing a proactive working relationship with you. We pride ourselves on being efficient, motivated and highly organised. Our focus is helping you grow your business.

Our clients value:

  • Proven digital and mobile virtual office, solutions
  • Increased efficiency and productivity
  • Being proactive in reporting of new clients and enquiries
  • Knowing their customers are being looked after
  • Initial intake and administration of all new clients
  • Stress-free management of multiple projects, calendars and people
  • Our focus on business growth activities
  • Assistance with growing Psychology practices and building teams
  • Content management of websites and social media
  • Bookkeeping and administrative support

We like to have an initial face-to-face meeting (if you are in Melbourne or via Video Conference/Zoom/Skype if you are interstate) to get to know you and your business, your passion, values, customers and goals so that we can follow through with the same energy and drive that got you started in the first place. Your Account Manager will then work with you to design a virtual office with the range of services you require.

Your Virtual Team

Karen Glass – Director

Karen Glass is the Founder and Director of Time Well Spent. Having spent many years as an Executive Assistant and Project Manager, Karen’s skills and expertise lie in project management, diary management, business development and marketing. This business was developed so that these skills could then be utilised so that other businesses could grow without having to employ staff.  Karen has a keen interest in new business strategies, technology and innovation leading to business growth. Karen has a keen eye for detail and a history in developing marketing strategies that can lead to ongoing client growth for all her clients. Her warm and caring nature ensures that every client feels like they have been looked after when they call and the high level of customer service offered is impeccable.

Karen has also founded the Allied Health Professionals Network after many years of experience working with allied health practitioners, the network has been formed to provide opportunities for practitioners to refer to each other in their local area. It is also a way for business owners to learn marketing and business techniques that they can implement easily within their business, through workshops and training events. For more details head to   (currently inactive due to COVID 19)

Cassandra Widdows – Office Manager

Cassandra has worked within the Health Sector as a Receptionist and Office Manager for over 10 years. She has been with Time Well Spent for over 6 years and comes with numerous years of experience assisting Physiotherapists and Osteopaths in managing their diaries, booking appointments, invoicing, bookkeeping and liaising with customers. Previous to these roles Cassandra worked in an Accounting firm as an Office Manager so she is well versed in office management and administration.  Cassandra has a warm and calming nature about her, she is diligent and thoughtful and you will find her a delight to work with. Cassandra is a master with Halaxy and can guide you through the whole process from set up to getting started in a very short time. Cassandra has some extra special skills of being about to assist clients with business growth strategies and loves to be involved in team training days.

Sian Carmichael

Sian has over 4 years experience as an Administrator with exceptional experience in Administration, Client Services, Reception, Customer Service and Marketing. Sian has been with us for over 3 years and is highly organised, meticulous with  good attention to detail. She is positive, helpful and thoughtful and will always look at innovative ways to assist clients whilst ensuring the calendars are managed in an efficient manner.  She is proactive in her own nature and with recent work experience has developed a good solid build of customer service skills. Sian has an interest and love for animals and has recently completed a Bachelor of Science (Zoology and Immunology) and hopefully one day will become a Vet or work with animals in some way. We love it when she brings her dog Rosie to work – it’s the highlight of our day. Sian works with us on a full time basis and is our regular superstar for our Saturday clients.

Lisa Stebbing

Lisa has a Diploma in Secretarial Studies which means she has been in long term Reception/Admin roles for the past 20 years.  She has worked in various administration roles answering phones, booking appointments, data entry, and has loads of  experience with large databases. Lisa  has also had experience in the The Department of Education and The University of Melbourne in client services.  Lisa has a kind and caring nature and is a good listener. She has been with us for nearly 3 years and is funny  and honest, reliable and works well in our team and thinks carefully about the steps with each new client that she comes in contact with.

Charlotte Hilton

Charlotte joined us in 2017 and has been a positive influence in the office. She has used her patience and understanding, coupled with wonderful negotiation skills to step up and take a pivotal Practice Management role with many of her clients. With a Diploma of Community Services and Mental Health First Aid Certificate and Accreditation she is well suited to the needs of our clients. She is able to follow process and guidelines set by clients and has a warm phone manner with proficiency and efficiency as key strengths. She works well under pressure and is a positive team member  with an enthusiastic work ethic and supportive of other staff. She has assisted clients in face to face training of Halaxy and training their onsite Reception staff on new programs.

Tamara Graham

Tamara has a background in Administration and Event Management for the past 10 years with particular interest in Community Services and the Allied Health Sector. She has  a Diploma of Event Management, Certificate III in Business Administration and Certificate II in Community Services and has used these skills to work in PA and admin roles as well as Event Management roles as well. She has well developed customer services skills and is articulate with both written and verbal communication. Tamra is bright and bubbly and is easy going and works well as part of our team in the office. She is highly organised, meticulous with attention to detail. She is proactive, funny and flexible in being open to working with clients in the most efficient way possible.

Alexandra Preston

Alex  is a bright and bubbly member of our team. She is very generous and supportive of everyone in the office and takes time to learn new clients so that she can competently answer every question asked. Alex had  a previous role as a Customer Service specialist and was promoted within 3 months of beginning the role . She has worked in Allied Health for a few years now and enjoys being able to assist people in gaining the help they need when they call.  She also is a very talented make up artist and has her own interest and business on the side. Alex is highly organised and plans her day and tasks in a systematic manner and has been an asset to assisting with training new staff when they have come onboard.

Alexandra Turkentine

Alex has been working in Administration and Reception roles for the past 5 years. She has experience in outbound calls, office management, supplies and order management and dealing with and responding to online enquiries. She has been the first point of contact for many of her roles and once you speak with Alex you will know why. She is warm, calm, friendly, accomodating and effiicient. She has built many relationships with her clients through her positive nature and easy going attitude. She is a wonderful team player and always keen to learn more and help out others if they are busy. She has a gorgeous dog Link who has also been to work to visit all the team too – he was super excited so could only manage half a day at a time, but that was pretty special.

Emily Cairns

Emily is our resident New Zealander and has enjoyed expanding her skills in the Health Sector through her role at Time Well Spent. Her previous roles in the past 3 years have all involved healthcare administration, records management, customer service with patients,  liaising with other managers and team members, processing of payments and invoices and diary management. Emily has a Certificate in Science and Health and has a very kind and caring nature. She is very much a team player with a can do attitude and will put her hand up to help any others in her team on a daily basis. 

Jasmine Heenan

Jasmine has recent experience working in the real estate industry and worked as a Property Management Assistant – which invovled liaising with customers both over the phone and face to face. The pace of the work assisted Jasmine to increase her skills in time management and customer relations. She has recently travelled and worked overseas as well in Croatia assisitng with event management and some work in the hospitality sector. Her thirst for knowledge and more information has been a wondeful attribute to have as she has joined us in the Health Industry and her positive nature, wonderful teamwork and the willingness to have a go is admirable

Sarah Swindells

Sarah has joined us this year and has previously been employed as an Office Administration Assistant in the engineering sector. She has a Bachelor in Legal and Dispute Studies and brings with her the capacity to organise herself diligently, attend to clients requests timely, is highly motivated and loyal and has a good work ethic. She is meticulous about detail and is willing to help and learn new programs and ways of doing things with new clients.

Tamzin Bruce 

Tamzin has worked as an administrator for the past 3 years and the previous 5 years in the hospitality sector. Within her most recent role she was the key point of contact and first touchpoint for the business. She was relied upon by a sales team to take bookings, cancellations, invoice daily, deal with complaints, email management and organising freight. These skills have been transferred into her role at Time Well Spent  – with email management, customer service and efficiencies being some of the main skills in her role. She is enjoyiing being part of the team and has a very quiet and calm phone answering manner. 

Julie Corner -Hulls

Julie works part time onsite at the Victorian Association of Psychoanalytic Psychotherapists and provides administration support to the Richmond office. She is a service focused employee with more the 30 years as a Senior Executive  in Sales and Management amongst the hospitality industry.  Julie  has a Diploma of Business (Front Line Management)  where she mixes her abilities of organisation and business management to provide a comprehensive support service for the VAPP.

Vanessa Bosanquet

Vanessa works offsite with one our Psychology Associations – the AAGP assisting them in administration for events, workshops and meetings. She provides marketing assistance for a proactive social media presence  and updates the website as well. One key role is to assist in managing the members and she ensures they have all have access to the resources and courses as well as providing financial administration as well. She has been a key liaison person for a number of committees and has managed numerous events and social media pages in the past, which means she is well suited to this role.

Rosemary Pellizzari

Rose has over 20 years experience in Personal Assistant Roles where she was reporting to Senior Level Executive Mangers in large scale and highly complex businesses. She has provided efficient and effective skills of high level administration services for many clients over the years. She is organised, thorough and self motivated with the ability to work with minimal supervision. She has strong computer skills and has proficient written and verbal skills. Rose works alongside Karen and assists with our Coaching clients and has the ability to manage their diaries, travel and workshops with ease. She has a warm and friendly nature and has fitted in perfectly with the team.

Sheree Clarke 

Sheree has been with Time Well Spent for nine years on a part time basis, handling bookkeeping services, account management and helping to improve our clients’ accounting systems and procedures. Sheree is familiar with  Xero and can assist with any reconciliation of accounts and debt collection services

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