Do you worry that you will miss important calls when in conferences or attending to clients?

We offer personalised phone answering services so that you will never miss a client call again...

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Do you find there are not enough hours in the day to handle all admin in your business?

We can help you build client relationships with our project management specialists

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Are you looking for cost effective ways to market your business?

We can help you with simple effective strategies to grow your database and nurture your clients.

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Do you dream about being able to outsource all the time consuming administrative paperwork?

Our team can handle a diverse range of tasks that can cover just about any of your needs

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Do you struggle to keep your newsletter and blog up to date?

We specialise in newsletter and content management updates so that you are seen as the leader in your field

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About us

Established by Karen Glass in 2008, Time Well Spent has grown through word of mouth and our range of services has developed in response to our clients’ needs. Today, we have 10 Account Managers providing administration and reception services in our Cheltenham Office handling many long-term accounts. Offering continuity, tailored services and flexibility for busy business owners and entrepreneurs.

For the team at Time Well Spent, great customer service is about building trust and developing a proactive working relationship with you. We pride ourselves on being efficient, motivated and highly organised. Our focus is helping you grow your business.

Our clients value:

  • Proven digital and mobile virtual office, solutions
  • Increased efficiency and productivity
  • Being proactive in reporting of new clients and enquiries
  • Knowing their customers are being looked after
  • Initial intake and administration of all new clients
  • Stress-free management of multiple projects, calendars and people
  • Our focus on business growth activities
  • Assistance with growing Psychology practices and building teams
  • Content management of websites and social media
  • Bookkeeping and administrative support

We like to have an initial face-to-face meeting (if you are in Melbourne or via Video Conference/Zoom/Skype if you are interstate) to get to know you and your business, your passion, values, customers and goals so that we can follow through with the same energy and drive that got you started in the first place. Your Account Manager will then work with you to design a virtual office with the range of services you require.

Your Virtual Team

Karen Glass – Director

Karen Glass is the Founder and Director of Time Well Spent. Having spent many years as an Executive Assistant and Project Manager, Karen’s skills and expertise lie in project management, diary management, business development and marketing. This business was developed so that these skills could then be utilised so that other businesses could grow without having to employ staff.  Karen has a keen interest in new business strategies, technology and innovation leading to business growth. Karen has a keen eye for detail and a history in developing marketing strategies that can lead to ongoing client growth for all her clients. Her warm and caring nature ensures that every client feels like they have been looked after when they call and the high level of customer service offered is impeccable.

Karen has recently founded the Allied Health Professionals Network after many years of experience working with allied health practitioners, the network has been formed to provide opportunities for practitioners to refer to each other in their local area. It is also a way for business owners to learn marketing and business techniques that they can implement easily within their business, through workshops and training events. For more details head to

Cassandra Widdows – Office Manager

Cassandra has worked within the Health Sector as a Receptionist and Office Manager for over 10 years. She has been with Time Well Spent for over 5 years and comes with numerous years of experience assisting Physiotherapists and Osteopaths in managing their diaries, booking appointments, invoicing, bookkeeping and liaising with customers. Previous to these roles Cassandra worked in an Accounting firm as an Office Manager so she is well versed in office management and administration.  Cassandra has a warm and calming nature about her, she is diligent and thoughtful and you will find her a delight to work with. Cassandra is a master with Healthkit and can guide you through the whole process from set up to getting started in a very short time.

Lisa Stebbing

Lisa has a Diploma in Secretarial Studies which means she has been in long term Reception/Admin roles for the past 20 years.  She has worked in various administration roles answering phones, booking appointments, data entry, and has loads of  experience with large databases. Lisa  has also had experience in the The Department of Education and The University of Melbourne in client services.  Lisa has a kind and caring nature and is a good listener. She is funny  and honest and works well in our team and thinks carefully about the steps with each new client that she comes in contact with.

Tamara Graham

Tamara has a background in Administration and Event Management for the past 10 years with particular interest in Community Servies and the Allied Health Sector. She has  a Diploma of Event Management, Certificate III in Business Administration and Certificate II in Community Services and has used these skills to work in PA and admin roles as well as Event Management roles as well. She has well developed customer services skills and is articulate with both written and verbal communication. Tamra is bright and bubbly and is easy going and works well as part of our team in the office. She is highly organised, meticulous with attention to detail. She is proactive and flexible open to working with clients in the most efficient way possible.

Rosemary Pellizzari

Rose has over 20 years experience in Personal Assistant Roles where she was reporting to Senior Level Executive Mangers in large scale and highly complex businesses. She has provided efficient and effective skills of high level administration services for many clients over the years. She is organised, thorough and self motivated with the ability to work with minimal supervision. She has strong computer skills and has proficient written and verbal skills. Rose works alongside Karen and assists with our Coaching clients and has the ability to manage their diaries, travel and workshops with ease. She has a warm and friendly nature and has fitted in perfectly with the team.

Sian Carmichael

Sian has over 4 years experience as an Administrator with exceptional experience in Administration, Client Services, Reception, Customer Service and Marketing. Sian has been with us for over 3 years and is highly organised, meticulous with  good attention to detail. She is positive, helpful and thoughtful and will always look at innovative ways to assist clients whilst ensuring the calendars are managed in an efficient manner.  She is proactive in her own nature and with recent work experience has developed a good solid build of customer service skills. Sian has an interest and love for animals and has begun a Bachelor of Science (Zoology and Immunology) and hopefully one day will become a Vet or work with animals in some way. She works with us on a part time basis and is our regular superstar for our Saturday clients.

Charlotte Hilton

Charlotte joined us in 2017 and has been a positive influence in the office. She has used her patience and understanding, coupled with wonderful negotiation skills to step up and take a pivotal Practice Management role with many of her clients. With a Diploma of Community Services and Mental Health First Aid Certificate and Accreditation she is well suited to the needs of our clients. She is able to follow process and guidelines set by clients and has a warm phone manner with proficiency and efficiency as key strengths. She works well under pressure and is a positive team member  with an enthusiastic work ethic and supportive of other staff.

Stephanie Ziaei

Stephanie has a very good ear for listening to her clients. She is very patient and understanding and is always thinking through ways she might be able to make their booking in process as smooth as possible. Stephanie has completed a Certificate in Property Services as well as a course in Medical Terminology which definitely is beneficial with our Allied Health clients. She has a background in Real Estate Reception  and Personal Training and is a wonderful positive member of our team. With her patience and yearning to “want to know more” – she is wonderful at learning and taking on new information  about our client businesses. This leads her into being a  good team trainer and has been able to refine some of our processes for our clients to be super efficient.

Sophia Colosimo

Sophia works part time onsite at the Victorian Association of Psychoanalytic Psychotherapists and provides administration support to the Richmond office. She is a service focused employee with more the 10 years office management. office administration and events advisor roles. Sophia has a Bachelor of Business (Marketing) where she mixes her abilities of organisation and business management to provide a comprehensive support service for the VAPP.

Vanessa Bosanquet

Vanessa works offsite with one our Psychology Associations, assisting them in administration for events, workshops and meetings. She provides marketing assistance for a proactive social media presence  and updates the website as well. One key role is to assist in managing the members and she ensures they have all have access to the resources and courses as well as providing financial administration as well. She has been a key liaison person for a number of committees and has managed numerous events and social media pages in the past,which means she is well suited to this role.

Sheree Clarke

Sheree has been with Time Well Spent for nine years on a part time basis, handling bookkeeping services, account management and helping to improve our clients’ accounting systems and procedures. Sheree is familiar with MYOB and Xero and can assist with any taxation or BAS enquiries.

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