Do you worry that you will miss important calls when in conferences or attending to clients?

We offer personalised phone answering services so that you will never miss a client call again...

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Do you find there are not enough hours in the day to handle all admin in your business?

We can help you build client relationships with our project management specialists

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Are you looking for cost effective ways to market your business?

We can help you with simple effective strategies to grow your database and nurture your clients.

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Do you dream about being able to outsource all the time consuming administrative paperwork?

Our team can handle a diverse range of tasks that can cover just about any of your needs

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Do you struggle to keep your website and blog up to date?

We specialise in website maintenance and content management so that you are seen as the leader in your field

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Virtual Reception/Office

It’s a fact, 80% of small to medium size businesses lose customers or clients daily because the phone has gone to an answering machine or voicemail message.

Our virtual reception (phone answering) can be managed via a dedicated phone line for your business or your number diverted to ours. We will

  • Answer the phone in your business name
  • Assist in getting your phone number set up if required
  • Set up an Intake Form to ensure we capture all your clients details
  • Transfer calls
  • Take messages
  • Book appointments in your online calendar
  • Provide verbal information to callers and send information via email
  • Make sales
  • Process payments
  • Respond directly to requests (follow up)

The Time Well Spent team has a Melbourne and Brisbane office and responds professionally to customer enquiries providing the necessary information to make a sale (with or without a script). We also provide all necessary follow up, including further information, confirmations and product distribution.

Our current clients use our Phone Answering Service to ensure they have a real  person pick up the phone every time a customer or client makes a call to their business.  We have Psychologists and GP’s using the service to book in clients appointments, handle payments, organise referral and funding details and take crucial details to save time in the face to face meetings. We also have Coaches, Consultants and Business Owners using the service to ensure all their clients are able to receive support for queries efficiently, workbooks and presentations are set up with style and grace and workshops and events are managed  in a timely manner.

For our Allied Health Sector Clients we have experience in using these software programs: Cliniko, Front Desk, HealthKit, Mind Body, Coreplus and Google Calendar. This means we are able to book in clients immediately for you, gathering all the details through our intake process which then saves you time in your appointments so that you can spend more time with your clients assisting them with their concerns.

Messages can be forwarded to you via email or SMS. We will also update your calendar and Customer Management System with new appointments and all relevant customer data.

Call us today to learn more about how we can add value and grow your business by offering expert virtual office solutions. 03 9271 8222

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