Established by Karen Glass in 2008, Time Well Spent (TWS) has grown through word of mouth and our range of services has developed in response to our clients’ needs. Today, we have 12 Account Managers providing administration and reception services in our Cheltenham Office handling many long-term accounts. We offer continuity, tailored services and flexibility for busy business owners and entrepreneurs.
For the team at TWS, great customer service is about building trust and developing a proactive working relationship with you. We pride ourselves on being efficient, motivated and highly organised. Our focus is helping YOU grow your business.
Our clients value:
- Proven digital, mobile and cloud-based virtual office solutions
- Increased efficiency and productivity
- Being proactive in reporting of new clients and enquiries
- Knowing their customers are being looked after
- Initial intake and administration of all new clients
- Stress-free management of multiple projects, calendars and people
- Our focus on business growth activities
- Assistance with growing psychology practices and building teams
- Content management of websites, communications, marketing and social media – specific to allied health
- Bookkeeping and administrative support
We like to have an initial face-to-face meeting (if you are in Melbourne or via Zoom if you are interstate) to get to know you and your business, your passion, values, customers and goals, so that we can follow through with the same energy and drive that got you started in the first place. Your Account/Practice Manager will then work with you to design a virtual office with the range of services you require.
Your Virtual Team
Karen Glass – Director
Karen Glass is the Founder and Director of Time Well Spent.
Having spent many years as an Executive Assistant and Project Manager, Karen’s skills and expertise lie in project management, diary management, business development and marketing. TWS was developed so that these skills could be utilised so that other businesses could grow without having to employ staff.
Karen has an interest in new business strategies, technology and innovation leading to business growth. She has a keen eye for detail and a history in developing marketing strategies that can lead to ongoing client growth for all her clients. Her warm and caring nature ensures that every client feels like they have been looked after and that a high level of customer service is offered.
Karen has also founded the Allied Health Professionals Network after many years of experience working with allied health practitioners. The network has been formed to provide opportunities for practitioners to refer to eachother in their local area. It is also a way for business owners to learn marketing and business techniques that they can easily implement within their business, through workshops and training events.
Karen has a dog called Indie. She is a beautiful 6.5 year old Boxer who is a weekly visitor to the office – she even has her own bed and is very welcoming to anyone that comes in for a visit. She keeps a close eye on anyone with hot chips and is always happy to have anything that is leftover!!
Cassandra Widdows - Office Manager - Operations
Cassandra (Cass) has worked within the health sector as a Receptionist and Office Manager for over 10 years. She has been with Time Well Spent for over seven years and comes with numerous years of experience assisting physiotherapists and osteopaths in managing their diaries, booking appointments, invoicing, bookkeeping and liaising with customers. Previous to these roles, Cass worked in an accounting firm as an Office Manager, so she is well versed in office management and administration.
Cassandra has a warm and calming nature about her, she is diligent and thoughtful and you will find her a delight to work with. She is a master with Halaxy and can guide you through the whole process from set up to getting started in a very short amount of time. She also has some extra special skills in assisting clients with business growth strategies and loves to be involved in team training days. Cass has a menagerie of fur babies in her home, amongst fish and birds…she has Van the cat and Rose the toy poodle ruling the roost!
Fiona Curry - Office Manager - Human Resources
Fiona is an experienced People Manager who has worked in a variety of roles where her communication skills and strong follow up have been important to the success of the business. With a background in HR and recruitment and owning her own business in the past, Fiona has developed a wide repertoire of skills that have been pivotal to the role she has at TWS. Amongst managing clients, Fiona also assists with staff recruitment, onboarding, staff reviews and day to day management, and has facilitated customer service training and building the culture in the business.
She has a positive outlook and is kind, caring and understanding to everyone that calls, and has a crazy sense of humour that brings the office to life! Fiona has a very excitable puppy called Nahla who comes into the office every now and then, and in true puppy style, greets every one with jumping on them and giving lots of cuddles!
Natasha T – Social Media & Marketing Officer
Natasha has a strong passion for writing and a good eye when it comes to design and social media.
She has worked as a Communications Advisor across the health sector for the past three years and holds a Master of Communication (Public Relations) and a Bachelor of Business (Event Management/Tourism Management).
Having also worked in various roles across the events industry, Natasha’s highly organised nature and ability to listen to the needs of her clients and build relationships has helped her to successfully deliver on outcomes.
Natasha is always willing to have a go and learn new things, and enjoys being creative on Canva! She also enjoys being active and walking her two gorgeous dogs Leo and Parker, who have more followers than the rest of the team on Instagram!
Sian has over 4 years experience as an Administrator with exceptional experience in Administration, Client Services, Reception, Customer Service and Marketing. Sian has been with us for nearly 4 years and is highly organised, meticulous with good attention to detail. She is positive, helpful and thoughtful and will always look at innovative ways to assist clients whilst ensuring the calendars are managed in an efficient manner. She is proactive in her own nature and with recent work experience has developed a good solid build of customer service skills. Sian has an interest and love for animals and has recently completed a Bachelor of Science (Zoology and Immunology) and hopefully one day will become a Vet or work with animals in some way. We love it when she brings her dog Rosie to work – it’s the highlight of our day. Sian works with us on a full time basis and is our regular superstar for our Saturday clients.
Lisa has a Diploma in Secretarial Studies which means she has been in long term Reception/Administration roles for the past 20 years. She has worked in various administration roles answering phones, booking appointments, data entry, and has loads of experience with large databases. Lisa has also had experience within the The Department of Education and The University of Melbourne in client services. Lisa has a kind, empathic and calm nature and is a good listener. She has been with us for nearly four years and is funny, honest, reliable and works well within our team. Lisa is always thinking carefully about the steps needed with each new client she comes in contact with.
Tamzin has worked as an administrator for the past three years and the previous five years was spent in the hospitality sector. Within her most recent role, Tamzin was the key point of contact and first touchpoint for the business. She was relied upon by a sales team to take bookings, cancellations, invoice daily, deal with complaints, email management and organise freight. These skills have been transferred into her role here at Time Well Spent, with email management, customer service and efficiencies being some of the main skills in her role. Tamzin is enjoying being part of the team and has a very quiet and calm phone answering manner. Tamzin is currently studying a Diploma of Community Services part time and has a gorgeous four year old Kelpie X called Gus. He is a fierce protector of Tamzin when he comes to the office and is still learning to relax around all us crazy girls.
Jasmine has recent experience working as a Corporate Administration role and a Property Management Assistant – both roles involved liaising with customers both over the phone and face to face. The pace of the work assisted Jasmine to increase her skills in time management and customer relations. She has recently travelled (2019) and worked overseas in Croatia assisitng with event management and some work in the hospitality sector. Her thirst for knowledge and more information has been a wondeful attribute to have as she has joined us in the Health Industry and her positive nature, wonderful teamwork and the willingness to have a go is admirable. Jasmine has experience working as a Disability Support worker and often brings her gorgeous dog Sancho to the office. He is a guide dog for Jasmine’s mum and in Jasmine’s word is the “bestest and most well behaved dog at work” – we all agree of course!
Jess has many years of experience in the telecommunications and essential services industries and has been a welcome edition to the team this past year. Her roles have been focused on the customer service experience, complaint resolution and meeting client’s requests. She is a fast learner and has an infectious laugh. Her interactions with clients are efficient, warm and understanding. Her Certificate III in Business has also assisted with her knowledge of Microsoft Office products and being able to adjust her tone and language to the many different types of clients that we have. Her laughter can be heard throughout the day and brings a smile to all our faces every time we hear her on the phone. With a special love for rabbits, Jess also volunteers her time on the weekend to animal rescue shelters.
Juwita is an experienced supervisor and team leader who comes from the call centre environment. She is a productive person who loves challenges, with capabilities in multitasking and task management. With her advanced Diploma of Tourism, she has been able to use her customer service and high level organisation skills required in our Office Administrator role. She is always looking for the best in people and fits in well with the girls in her team. Juwita’s bubbly personality has been a lovely addition to our team this year. Juwita has a miniature dachshund called Willow who has taken over her home and demands constant walks and attention and might even be TikTok famous!
Sarah joined us in 2020 and has previously been employed as an Office Administration Assistant in the engineering sector. She has a Bachelor in Legal and Dispute Studies and brings with her the capacity to organise herself diligently, attend to clients requests quickly, and is highly motivated and loyal. She is meticulous about detail and is willing to help and learn new programs and ways of doing things with new clients. She is currently working two days a week whilst managing to be a wonderful new mum as well. Sarah has two cheeky dogs who seem to think their neighbour’s house is more exciting than their own and get up to lots of mischief.
Emily is our resident New Zealander and has enjoyed expanding her skills in the health sector through her role at Time Well Spent. Her previous roles have involved healthcare administration, records management, customer service with patients, liaising with other managers and team members, processing of payments and invoices and diary management. Emily has a Certificate in Science and Health and has a very kind and caring nature. She is very much a team player with a can do attitude and will put her hand up to help others in her team on a daily basis. With a love for greyhounds, Emily hopes to adopt a few retired racers one day when she has a big enough space for them to lounge around in.
Amanda has had many Personal Assistant roles over the years and has a high level of organisational skills in regard to people, work and self motivation. She is able to build strong working relationships with both her clients and the girls in her team, and is kind and caring in her approach. She is hardworking and flexible and is very much a team player who enjoys working with others. Her background experience in customer service and account management roles have provided her with excellent transferable skills for our office. Amanda has run her own business in the past in sunny Queensland but has now made Melbourne her home. Amanda has two gorgeous dogs who love to have their coats brushed and ribbons in their hair every day…just like Amanda who always looks impeccable when she comes to work.
Alicia has both an Advanced Diploma in Legal Practice and also a Certificate III in Business Administration, which aligns well with the skills and experience needed for the work we do for our clients at TWS. Alicia has worked in large companies providing administration, data entry, weekly reporting, accounts and diary management and reception support. These skills are seen in her daily account management of her clients. She is easy going and understanding and her caring attitude and wonderful support for the rest of the girls makes her a great team player. Alicia is currently studying a Bachelor of Nursing which will take her a few years to complete part time, She has a gorgeous dog Evie, who is the highlight of her life and provides endless enjoyment for her every day. Alicia has a spy cam on her to ensure she doesn’t get into too much mischief when she’s away!
Sheree has been with Time Well Spent for nine years on a part time basis, handling bookkeeping services, account management and helping to improve our clients’ accounting systems and procedures. Sheree is familiar with Xero and can assist with any reconciliation of accounts and debt collection services.
Julie works part time onsite at the Victorian Association of Psychoanalytic Psychotherapists (VAPP) and provides administration support to the Richmond office. She is a service-focused employee with more the 30 years as a Senior Executive in Sales and Management within the hospitality industry. Julie has a Diploma of Business (Front Line Management) where she mixes her abilities of organisation and business management to provide a comprehensive support service for the VAPP.
Vanessa works offsite with one of our Psychology Associations – the AAGP, assisting them in administration for events, workshops and meetings. She provides marketing assistance for a proactive social media presence and updates the website as well. A key part of her role is to assist in managing the members, ensuring they have access to resources and courses as well as providing financial administration. She has been a key liaison person for a number of committees and has managed numerous events and social media pages in the past, which means she is well suited to this role.