About Us
Established by Karen Glass in 2008, Time Well Spent (TWS) has grown through word of mouth and our range of services has developed in response to our clients’ needs. Today, we have 14 Account Managers providing administration and reception services all around Australia – handling many long-term accounts. We offer continuity, tailored services and flexibility for busy business owners and entrepreneurs.
For the team at TWS, great customer service is about building trust and developing a proactive working relationship with you. We pride ourselves on being efficient, motivated and highly organised. Our focus is helping YOU grow your business.
Our clients value:
- Proven digital, mobile and cloud-based virtual office solutions
- Increased efficiency and productivity
- Being proactive in reporting of new clients and enquiries
- Knowing their customers are being looked after
- Initial intake and administration of all new clients
- Stress-free management of multiple projects, calendars and people
- Our focus on business growth activities
- Assistance with growing psychology practices and building teams
- Content management of websites, communications, marketing and social media – specific to allied health
- Accounts reconciliation, management and administrative support
We facilitate the initial meeting via Zoom to get to know you and your business, your passion, values, customers and goals, so that we can follow through with the same energy and drive that got you started in the first place. Your Account/Practice Manager will then work with you to design a virtual office with the range of services you require.
Your Virtual Team
Karen Glass – Director
Karen Glass is the Founder and Director of Time Well Spent.
Having spent many years as an Executive Assistant and Project Manager, Karen’s skills and expertise lie in project management, diary management, business development and marketing. TWS was developed so that these skills could be utilised so that other businesses could grow without having to employ staff.
Karen has an interest in new business strategies, technology and innovation leading to business growth. She has a keen eye for detail and a history in developing marketing strategies that can lead to ongoing client growth for all her clients. Her warm and caring nature ensures that every client feels like they have been looked after and that a high level of customer service is offered.
Karen has also founded the Allied Health Professionals Network after many years of experience working with allied health practitioners. The network has been formed to provide opportunities for practitioners to refer to each other in their local area. It is also a way for business owners to learn marketing and business techniques that they can easily implement within their business, through workshops and training events. (this is on hold at the moment)
Karen has a very chilled out dog called Indie, who’s favourite thing to do is swim at the beach. She is a beautiful 10 year old Boxer who was a weekly visitor to the office – she even has her own bed and is very welcoming to anyone that comes in for a visit. She keeps a close eye on anyone with hot chips and is always happy to have anything that is leftover!!
Cassandra Widdows - Client Liaison - Office Manager - Operations
Cassandra (Cass) has worked within the health sector as a Receptionist and Office Manager for over 10 years. She has been with Time Well Spent for over 11 years and comes with numerous years of experience assisting physiotherapists and osteopaths in managing their diaries, booking appointments, invoicing, bookkeeping and liaising with customers. Previous to these roles, Cass worked in an accounting firm as an Office Manager, so she is well versed in office management and administration.
Cass has a warm and calming nature about her, she is diligent and thoughtful and you will find her a delight to work with. She is a master with Halaxy and can guide you through the whole process from set up to getting started in a very short amount of time. She also has some extra special skills in assisting clients with business growth strategies and loves to be involved in team training days. Cass has a menagerie of fur babies in her home, here is a short (not so short) summary –
No 1. Rose – Toy poodle, 16 years old and the ruler of our humble abode and our lives. Rose rules with a firm paw over all inhabitants of our home and anyone who dares to cross our threshold
No 2. Sheldon – our beautiful 10 year old budgie whom I have decided is never going to die – every winter for the past few years he has made us think that the end is near however he just keeps on going. He used to love me but now that he has his new younger friend I have been relegated to “cleaner of cage”
No 3. Charlie – our beautiful, noisy, full of character cockatiel. While Charlie doesn’t actually talk he does love to mimic sounds, so he sneezes just like me and loves to wolf whistle and copy the strange noises my hubby makes in an attempt to engage with him.
Ellie
Ellie has been working with Time Well Spent since January 2022 – her role emcompasses two parts – assisting clients with Marketing Campaigns, Events Management, Online Booking platforms, preparing and updating blogs for Social Media and Accounts Management and Practice Management for some of our Allied Health Practices.
Prior to this role she has worked as a Personal Assistant/Project Manager in Real Estate for over 7 years as well as previous experience in the retail sector.
She is currently studying a Bachelor of Social Work (Honours) at Latrobe University and working with us 4 days a week, whilst studying.
Ellie’s highly organised nature and ability to listen to the needs of her clients and build relationships has helped her to successfully deliver on outcomes.
Ellie is always willing to have a go and learn new things, and has successfully navigated the usage of Bookeo, Halaxy, Xero and Canva. She is a country girl at heart and has a fabulous sense of humour with a contagious laugh that gets us all smiling around her.
Ellie has a 12 year old Maltese X Terrier called Pip – funnily enough she got her when her older sister moved out of home because she was so upset! She made the move to Melbourne with Ellie and loves to sleep and works alongside her most days. She also has Alfie the cat, who is 5 years old and also made the move with her to Melbourne, like a typical cat only loves Ellie and no one else !
Mirella C - Team Leader
Mirella has with worked with us at Time Well Spent since 2022. She is punctual, reliable and has the ability to prioritise her work well.
She has studied a Bachelor of Psychological Studies as well as a Diploma of Health Science which mould well into the services we provide. Mirella is a good team player and is capable of active listening which is beneficial to the work we do on the phones for our clients. Being able to read through the lines and understand people without verbal cues is a fantastic trait to have.
Mirella is currently studying her honours year part time and works with us Monday to Thursday during term time.
Mirella has a gorgeous labrador called Ralphy who has puppy dog eyes, loves to snuggle and when he walks – he struts as if on the runway!!
Taylor
Dianne
Micaella
Cathie
Cathie has been with us since 2021 and has had many years working in medical reception and administration. She is an highly experienced PA who has also worked in the housing industry for 15 years – before moving over to the Allied Health sector. In these roles, she managed the Reception team and Administration, as well as doing some of the accounting for the businesses as well.
She is kind, caring and calm with her clients and has been able to find a great work/life balance. Cathie is reliable and hard working and always able to help out here other team members.
Cathie works 4 days with us and 1 day is spent with her twin 2 year old granddaughters and she says this is the highlight of her week, spending time with them.
Simone - Team Leader
Steffi - Team Leader
She has excellent communication and interpersonal skills and is quick to build and maintain loyalty and build rapport with clients. She is self motivated, a team player, sensitive and capable.
Steffi has a kind and caring nature and is the most helpful person on the phone. She is full invested in every conversation and treats everyone with the same amount of respect.
Indi
Ruby
Jessica
Lauren
Vanessa B
Vanessa works offsite with one of our Psychology Associations – the AAGP, assisting them in administration for events, workshops and meetings. She provides marketing assistance for a proactive social media presence and updates the website as well. A key part of her role is to assist in managing the members, ensuring they have access to resources and courses as well as providing financial administration. She has been a key liaison person for a number of committees and has managed numerous events and social media pages in the past, which means she is well suited to this role.