Billing shouldn't be the thing that breaks your week.
When billing starts falling behind, it rarely stays a "billing problem".
It becomes time spent chasing accounts, checking payments, fixing discrepancies, answering client questions and trying to work out what happened three weeks ago.
Time Well Spent supports mental health and allied health practices with billing administration, reconciliation and the systems around it, so the process is clearer, more consistent and less dependent on the practice owner holding everything together.
Two months behind doesn't happen overnight.
Billing backlogs often build quietly.
A few invoices need checking.
A payment doesn't reconcile properly.
A claim needs follow-up.
Someone is away.
The owner steps in "just for today".
Then suddenly there is a backlog no one has the time to properly untangle. The problem isn't only the outstanding work.
It's the amount of clinical and administrative time being pulled into fixing it.
When billing starts creating more work than it should.
You may need additional billing or reconciliation support if:
Bring some structure back to the process.
The right solution depends on how your practice currently handles billing, payments, claims and reconciliation.
Time Well Spent can support practices with billing administration and the workflows surrounding it, working within the systems and processes already used by your practice wherever appropriate.
"The first step is understanding where the process is getting stuck."
Where we startBilling & Reconciliation Health Check
If billing is already falling behind or taking more staff time than it should, we can look at what is happening now and identify where the biggest administrative pressure points are sitting.
No generic overhaul.
No changing systems just for the sake of it.
First, we work out what is actually creating the problem.
What is allied health billing and reconciliation support?
Billing and reconciliation support helps allied health practices manage the administration around invoices, payments, claims and account follow-up. Time Well Spent can assist practices with billing administration and workflow support so billing processes are more consistent and less reliant on clinicians or practice owners managing the work themselves.
Supporting practices across Australia and New Zealand since 2006.
18
Years supporting mental health & allied health practices
75+
Practices currently supported across Australia and New Zealand
17
Specialists on our team
Billing FAQ
Can billing administration be outsourced?
Yes. Depending on the practice, parts of the billing and reconciliation process can be managed remotely. The exact tasks that can be handed over depend on the practice's systems, funding types, workflows and internal responsibilities.
What causes billing backlogs?
Billing backlogs can develop for many reasons, including unclear responsibilities, staff capacity, inconsistent processes, unresolved claims or payments, and workflows that rely too heavily on one person.
Can TWS work with our current practice management system?
Time Well Spent works across a range of practice management systems used by Australian mental health and allied health practices. The most appropriate setup depends on the practice and the support required.
What if our billing is already behind?
The first step is understanding the size and nature of the backlog before making changes. The immediate priority is identifying what is outstanding, what is causing delays and what process may prevent the same issue continuing.
Does TWS guarantee improved collections?
No. Billing support can improve administration and process consistency, but outcomes depend on the circumstances of each practice, its clients, funding arrangements, billing systems and other factors.
Let's talk about your billing.
Tell us where billing is getting stuck, and our team will show you how Time Well Spent can bring some structure back to the process.
Let's talk about your billing Free, and there is no obligation. Or call 03 9271 8222 · hello@timewellspent.com.au