Did you know 80% of small businesses lose customers or clients daily because the phone has gone to an answering machine or voicemail message? Don’t let that happen anymore! We can assist in making sure that every phone call is answered.

Are you managing a large client base and a growing allied health practice, constantly playing catch up with unwieldy client communication, and missing business and marketing opportunities?

Do you wish you had a Practice Manager that could handle reception, administration, customer service, website enquiries, referrals and payments for your business?

Time Well Spent offers virtual administration and office solutions for allied health practices using proven digital technologies and practice management programs to service clients all over Australia. From Victoria to New South Wales, Tasmania, Western Australia, South Australia, Queensland and Northern Territory, you will be amazed with the benefits of working with a team that has been working in the allied health sector for the past 12 years.

 

The TOP 5 things to consider when looking at a Virtual Team for your Allied Health Practice

Our Services

Virtual Reception/Office

Our virtual reception (phone answering) for Allied Health clients can be managed via a dedicated phone line for your business with your number diverted to ours.

Administration & Accounts

Time Well Spent provides virtual bookkeeping services, including daily invoicing, accounts, payroll, processing payments, reports and more

Marketing & Event Management

Business and marketing plans are vital to effective business management and growth. The team at Time Well Spent will help you clarify your business direction and develop marketing strategies to achieve your aims.

Project Management

Are you a Consultant, Coach or Facilitator? Are you often caught up in a workshop or seminar and cannot return the calls of your clients? If so our Account Managers can look after your clients and business whilst you are doing what you do best

Training on Practice Management Programs

Are you about to start using an online practice management program for your Allied Health Clinic? We provide a few options for you to choose from in regard to the training dependant on your location, time and learning style.

Telehealth Solutions

We are well versed in the use of Telehealth Options for all of our Allied Health Practitioners as well as for our Executive Coaches who provide coaching by video conferencing.

Content Management & Warehouse Distribution

To maintain your leading edge your website must be regularly updated with customer focused information about your products and services. Time Well Spent can manage your website for specific business outcomes – customer service, sales targets and building a presence online.

We have built our reputation on managing multiple clients, calendars and teams for growing businesses and practice owners.

We have two key areas of expertise:

One area has been working within the Allied Health Professional Sector. We have over 100 clients in this area and specialise in using cloud based practice management programs to book clients in immediately when they call to enquire for appointments. The majority of these clients are Allied Health Professionals. Currently we are servicing these specialists: Psychologists, Psychiatrists, Naturopaths, Integrative GP’s, Podiatrists, Osteopaths, Dietitians, Massage Therapists, Exercise Physiologists, Chiropractors, Speech Therapists, Physiotherapists, Occupational Therapists and Aged Care Providers.

We are familiar with and use on a daily basis these cloud based online programs for the Allied Health sector:  Halaxy, ClinikoPracSuite,  Power DiaryeAlthLTE, Nookal and of course Google to book clients in for appointments. We are familiar with Telehealth Services using Zoom and Coviu for all our practitioners that have had to convert to online consults throughout COVID -19 restrictions, especially our Psychologists, Speech and Occupational Therapists. We can assist and advise on the best way to use these programs for your practice. 

We also use Xero  Accounting Software for all your accounts and reconciliation requirements. We can assist in the transfer of data for the conversion of one online booking system to another if you are changing over programs, with excellent skills in the set up of Halaxy, Cliniko and Power Diary.

Imagine how much time you would save by having online training for you and your team on how to use Cliniko, Power Diary and Halaxy? We offer training via Zoom (where we can share screens and set you and your team up) or face to face if you are in Melbourne.

We understand the Medicare System, HICAPS payments and are familiar with working with clients under Workcover Regulations, MHCP’s, HCWA, NDIS funding, Better Start, DVA and EPC plans.

We have access to the myplace portal for NDIS clients and are able to add service bookings, payment requests and check your clients files for updates on their service agreement plans. We can assist with self managed, plan managed and agency managed processing for all your clients, saving you loads of admin time every week and ensuring you constantly have a stream of income coming in.

The second key area is working with Business Coaches, Sales Coaches, Consultants, Directors, who provide: leadership programs, coaching, workshop facilitation, small group workshops, ongoing coaching programs, presentations for events, team building days etc. We offer many services in this arena such as: diary and travel management, scheduling using Zoom calls/Microsoft Teams, project management, evaluation and trend analysis – through evaluations, client liaison, building relationships with key stake holders and team project management.

Our clients rely on our attention to detail, comprehensive range of services and proactive approach to business growth activities, to assist them in finding the right tools to ensure their virtual administration services are giving them time to work on the things they love in their business.

Over 2 million small businesses want to grow but many don’t have any idea on how to go about it.

Time Well Spent is your secret weapon for business growth. We will become an integral part of your team, seamlessly assisting in service delivery and looking for opportunities to grow your business.

One of our passionate and dedicated Account/Practice Managers will work with you to design your virtual administration team with the range of services you require. You can select any/all of our office management services from :

  • Customised phone answering services
  • Training on Practice Management Programs – both face to face and online for Halaxy, Power Diary and Cliniko
  • Telehealth services and training – Zoom and Coviu
  • Project management
  • Processing of payments – through Practice Management Programs, NDIS online programs and HICAPS machines
  • Business strategy and development
  • General administration & PA services
  • Bookkeeping and data entry – using Xero
  • Website Management – uploading content and blogs for WordPress
  • Distribution of books or products

Our aim is to provide the practical support you need to ensure long-term business success – at a fraction of the cost of employing a full time in-house team with equivalent skills and experience. Please get in contact to organise a time to discuss how we can help you.

We look forward to working with you soon!

We Are Currently Hiring!

Please head over to our jobs page for more details