About Us
Established by Karen Glass in 2008, Time Well Spent (TWS) has grown through word of mouth and our range of services has developed in response to our clients’ needs. Today, we have 12 Account Managers providing administration and reception services in our Cheltenham Office handling many long-term accounts. We offer continuity, tailored services and flexibility for busy business owners and entrepreneurs.
For the team at TWS, great customer service is about building trust and developing a proactive working relationship with you. We pride ourselves on being efficient, motivated and highly organised. Our focus is helping YOU grow your business.
Our clients value:
- Proven digital, mobile and cloud-based virtual office solutions
- Increased efficiency and productivity
- Being proactive in reporting of new clients and enquiries
- Knowing their customers are being looked after
- Initial intake and administration of all new clients
- Stress-free management of multiple projects, calendars and people
- Our focus on business growth activities
- Assistance with growing psychology practices and building teams
- Content management of websites, communications, marketing and social media – specific to allied health
- Bookkeeping and administrative support
We like to have an initial face-to-face meeting (if you are in Melbourne or via Zoom if you are interstate) to get to know you and your business, your passion, values, customers and goals, so that we can follow through with the same energy and drive that got you started in the first place. Your Account/Practice Manager will then work with you to design a virtual office with the range of services you require.
Your Virtual Team
Karen Glass – Director
Karen Glass is the Founder and Director of Time Well Spent.
Having spent many years as an Executive Assistant and Project Manager, Karen’s skills and expertise lie in project management, diary management, business development and marketing. TWS was developed so that these skills could be utilised so that other businesses could grow without having to employ staff.
Karen has an interest in new business strategies, technology and innovation leading to business growth. She has a keen eye for detail and a history in developing marketing strategies that can lead to ongoing client growth for all her clients. Her warm and caring nature ensures that every client feels like they have been looked after and that a high level of customer service is offered.
Karen has also founded the Allied Health Professionals Network after many years of experience working with allied health practitioners. The network has been formed to provide opportunities for practitioners to refer to eachother in their local area. It is also a way for business owners to learn marketing and business techniques that they can easily implement within their business, through workshops and training events.
Karen has a dog called Indie. She is a beautiful 6.5 year old Boxer who is a weekly visitor to the office – she even has her own bed and is very welcoming to anyone that comes in for a visit. She keeps a close eye on anyone with hot chips and is always happy to have anything that is leftover!!
Cassandra Widdows - Office Manager - Operations
Cassandra (Cass) has worked within the health sector as a Receptionist and Office Manager for over 10 years. She has been with Time Well Spent for over seven years and comes with numerous years of experience assisting physiotherapists and osteopaths in managing their diaries, booking appointments, invoicing, bookkeeping and liaising with customers. Previous to these roles, Cass worked in an accounting firm as an Office Manager, so she is well versed in office management and administration.
Cassandra has a warm and calming nature about her, she is diligent and thoughtful and you will find her a delight to work with. She is a master with Halaxy and can guide you through the whole process from set up to getting started in a very short amount of time. She also has some extra special skills in assisting clients with business growth strategies and loves to be involved in team training days. Cass has a menagerie of fur babies in her home, amongst fish and birds…she has Van the cat and Rose the toy poodle ruling the roost!
Ellie - Executive Administration & Marketing Officer
Ellie has been working with Time Well Spent since January 2022 – assisting clients with Marketing Campaigns, Events Management, Online Booking platforms, preparing and updating blogs for Social Media and Accounts Management.
Previously she has worked as a Personal Assistant/Project Manager in Real Estate for over 7 years as well as previous experience in the retail sector.
She is currently studying a Bachelor of Social Work (Honours) at Latrobe University and working with us 4 days a week, whilst studying.
Ellie’s highly organised nature and ability to listen to the needs of her clients and build relationships has helped her to successfully deliver on outcomes.
Ellie is always willing to have a go and learn new things, and has successfully navigated the usage of Bookeo, Halaxy, Xero and Canva. She is a country girl at heart and has a fabulous sense of humour with a contagious laugh that gets us all smiling around her.
Cathie
Cathie has worked most of her life in the Medical Sector and has a wonderful caring and empathetic nature. Her previous role was in a Medical Reception Clinic which provided support to both clients and nursing homes. This was a very busy role and very challenging through COVID.
Cathie also supported the Managing Director to a Housing Company in the Real Estate Sector where she provided Executive PA and Administration support.
She has a quiet and calming voice and has learnt a lot in our role, where we have seen personal growth with the way she has learnt new systems and built relationships with her clients. She is reliable, honest and calm and understands the importance of confidentiality and achieving deadlines.
Her two favourite loves are her twin granddaughters, whom she gets to spend a day a week with and enjoys every precious moment!
Juwita
Juwita is an experienced supervisor and team leader who comes from the call centre environment. She is a productive person who loves challenges, with capabilities in multitasking and task management.
With her advanced Diploma of Tourism, she has been able to use her customer service and high level organisation skills required in our Office Administrator role. She is always looking for the best in people and fits in well with the girls in her team.
Juwita’s bubbly personality has been a lovely addition to our team this year. Juwita now has two miniature dachshunds called Willow and Reggie who have taken over her home and demands constant walks and attention and both might even be TikTok famous!
Mel
This is the lovely Mel. She joined us in December and has come from a background of Healthcare – working as a Practice Manager for a Medical Clinic. Mel has a Diploma of Business Administration and has utilised these skills in her most recent roles.
She has excellent communication and interpersonal skills and is quick to build and maintain loyalty and build rapport with clients. She is self motivated, a team player, sensitive and capable. Mel is our Saturday whizz managing the morning all on her own…what a star.!
Mel has a wonderful laugh which is infectious and this resonates over the phone as well.
Sheree C
Sheree has been with Time Well Spent for nine years on a part time basis, handling bookkeeping services, account management and helping to improve our clients’ accounting systems and procedures. Sheree is familiar with Xero and can assist with any reconciliation of accounts and debt collection services.
Julie C
Julie works part time onsite at the Victorian Association of Psychoanalytic Psychotherapists (VAPP) and provides administration support to the Richmond office. She is a service-focused employee with more the 30 years as a Senior Executive in Sales and Management within the hospitality industry. Julie has a Diploma of Business (Front Line Management) where she mixes her abilities of organisation and business management to provide a comprehensive support service for the VAPP.
Vanessa B
Vanessa works offsite with one of our Psychology Associations – the AAGP, assisting them in administration for events, workshops and meetings. She provides marketing assistance for a proactive social media presence and updates the website as well. A key part of her role is to assist in managing the members, ensuring they have access to resources and courses as well as providing financial administration. She has been a key liaison person for a number of committees and has managed numerous events and social media pages in the past, which means she is well suited to this role.