About Us
Established by Karen Glass in 2008, Time Well Spent (TWS) has grown through word of mouth and our range of services has developed in response to our clients’ needs. Today, we have 14 Account Managers providing administration and reception services who are handling many long-term accounts. We offer continuity, tailored services and flexibility for busy business owners and entrepreneurs.
For the team at TWS, great customer service is about building trust and developing a proactive working relationship with you. We pride ourselves on being efficient, motivated and highly organised. Our focus is helping YOU grow your business.
Our clients value:
- Proven digital, mobile and cloud-based virtual office solutions
- Increased efficiency and productivity
- Being proactive in reporting of new clients and enquiries
- Knowing their customers are being looked after
- Initial intake and administration of all new clients
- Stress-free management of multiple projects, calendars and people
- Our focus on business growth activities
- Assistance with growing psychology practices and building teams
- Content management of websites, communications, marketing and social media – specific to allied health
- Bookkeeping and administrative support
We like to have an initial face-to-face meeting (via Zoom ) to get to know you and your business, your passion, values, customers and goals, so that we can follow through with the same energy and drive that got you started in the first place. Your Account/Practice Manager will then work with you to design a virtual office with the range of services you require.
Your Virtual Team
Karen Glass – Director
Karen Glass is the Founder and Director of Time Well Spent.
Having spent many years as an Executive Assistant and Project Manager, Karen’s skills and expertise lie in project management, diary management, business development and marketing. TWS was developed so that these skills could be utilised so that other businesses could grow without having to employ staff.
Karen has an interest in new business strategies, technology and innovation leading to business growth. She has a keen eye for detail and a history in developing marketing strategies that can lead to ongoing client growth for all her clients. Her warm and caring nature ensures that every client feels like they have been looked after and that a high level of customer service is offered.
Karen has also founded the Allied Health Professionals Network after many years of experience working with allied health practitioners. The network has been formed to provide opportunities for practitioners to refer to eachother in their local area. It is also a way for business owners to learn marketing and business techniques that they can easily implement within their business, through workshops and training events.
Karen has a dog called Indie. She is a beautiful 10.5 year old Boxer who is loves the work from home scenario. She keeps a close eye on anyone visting and loves a daily walk to beach for a swim.
Cassandra Widdows - Office Manager and Client Liaison
Cassandra (Cass) has worked within the health sector as a Receptionist and Office Manager for over 22 years. She has been with Time Well Spent for over 11 years and comes with numerous years of experience assisting physiotherapists and osteopaths in managing their diaries, booking appointments, invoicing, bookkeeping and liaising with customers. Previous to these roles, Cass worked in an accounting firm as an Office Manager, so she is well versed in office management and administration.
Cassandra has a warm and calming nature about her, she is diligent and thoughtful and you will find her a delight to work with. She is a master with Halaxy and can guide you through the whole process from set up to getting started in a very short amount of time. She also has some extra special skills in assisting clients with business growth strategies and loves to be involved in team training days. Cass has a menagerie of fur babies in her home, amongst fish and birds…she has a new addition called Pebbles (pussycat) and Rose the toy poodle ruling the roost!
Cathie - Practice Manager
Cathie has worked most of her life in the Medical Sector and has a wonderful caring and empathetic nature. Her previous role was in a Medical Reception Clinic which provided support to both clients and nursing homes. This was a very busy role and very challenging through COVID.
Cathie also supported the Managing Director to a Housing Company in the Real Estate Sector where she provided Executive PA and Administration support.
She has a quiet and calming voice and has learnt a lot in our role, where we have seen personal growth with the way she has learnt new systems and built relationships with her clients. She is reliable, honest and calm and understands the importance of confidentiality and achieving deadlines.
Her two favourite loves are her three granddaughters, whom she gets to spend a day a week with and enjoys every precious moment!
Mirella - Team Leader and Practice Manager
Mirella has with worked with us at Time Well Spent since 2022. She is punctual, reliable and has the ability to prioritise her work well.
She has studied a Bachelor of Psychological Studies as well as a Diploma of Health Science which mould well into the services we provide. Mirella is a good team player and is capable of active listening which is beneficial to the work we do on the phones for our clients. Being able to read through the lines and understand people without verbal cues is a fantastic trait to have.
Mirella is currently studying her honours year part time and works with us Monday to Thursday during term time.
Mirella has a gorgeous labrador called Ralphy who has puppy dog eyes, loves to snuggle and when he walks – he struts as if on the runway!!
Simone- Team Leader and Practice Manager
Steffi - Team Leader and Practice Manager
She has excellent communication and interpersonal skills and is quick to build and maintain loyalty and build rapport with clients. She is self motivated, a team player, sensitive and capable.
Steffi has a kind and caring nature and is the most helpful person on the phone. She is full invested in every conversation and treats everyone with the same amount of respect.
Dianne - Practice Manager
Ellie - Practice Manager and Marketing Officer
Ellie has been working with Time Well Spent since January 2022 – assisting clients with Marketing Campaigns, Events Management, Online Booking platforms, preparing and updating blogs for Social Media and Accounts Management.
Previously she has worked as a Personal Assistant/Project Manager in Real Estate for over 7 years as well as previous experience in the retail sector.
She has recently completed studying a Bachelor of Social Work (Honours) at Latrobe University and now works with us full time. Her skills from her study have been tremendously useful in some of our tricky client calls – so this has been a huge bonus for many of our psychology practices.
Ellie’s highly organised nature and ability to listen to the needs of her clients and build relationships has helped her to successfully deliver on outcomes.
Ellie is always willing to have a go and learn new things, and has successfully navigated the usage of Bookeo, Halaxy, Xero and Canva. She is a country girl at heart and has a fabulous sense of humour with a contagious laugh that gets us all smiling around her.
Dianne - Practice Manager
Ruby - Practice Manager
Jessica - Practice Manager
Jessica has joined TWS in 2025 and has just fallen into place very easily with the other girls in the team. Her background includes managing administration teams, implementing efficient scheduling and communication systems and ensuring seamless clinic operations. She has experience in Cliniko, Prac Suite and Halaxy and has quickly learnt the ropes for Splose as well.
She is a quiet achiever who is highly motivasted and wanting to contribute to her clients businesses to ensure we are providing the most effective administration services. She thrives on being proactive and working through issues, problem solving whilst still remaining client focused.
She has a couple of cats whom you may see walk across her screen in zoom meetings – as they are very needy and want all the attention they can get.
Jade - Practice Manager
Micaella - Practice Manager - Part time
Lauren - Practice Manager - Part time
Indi
Indi has been with Time Well Spent since March 2024 – working as a Practice Manager for many of our psychology practices. She is currently on Maternity Leave – coming back to the office in January 2026
Julie C
Julie works part time onsite at the Victorian Association of Psychoanalytic Psychotherapists (VAPP) and provides administration support to the Richmond office. She is a service-focused employee with more the 30 years as a Senior Executive in Sales and Management within the hospitality industry. Julie has a Diploma of Business (Front Line Management) where she mixes her abilities of organisation and business management to provide a comprehensive support service for the VAPP.
Vanessa B
Vanessa works offsite with one of our Psychology Associations – the AAGP, assisting them in administration for events, workshops and meetings. She provides marketing assistance for a proactive social media presence and updates the website as well. A key part of her role is to assist in managing the members, ensuring they have access to resources and courses as well as providing financial administration. She has been a key liaison person for a number of committees and has managed numerous events and social media pages in the past, which means she is well suited to this role.