About Us
Who We Are
Time Well Spent is a specialist virtual practice management and business services company supporting allied health professionals across Australia. Under the leadership of Pardeep, our team of 15 dedicated Account and Practice Managers delivers tailored administration, reception, and operational support to psychologists, physiotherapists, occupational therapists, speech pathologists, dietitians, and allied health clinics of every size.
We exist so that practitioners can focus on what they do best: caring for their clients. From managing bookings and financial transactions to NDIS coordination, Medicare processing, and client onboarding, we handle the operational complexity of running a practice so you don’t have to.
Why Allied Health Professionals Choose Us
Purpose-Built for Allied Health
Unlike generic virtual assistant services, every member of our team understands the unique demands of allied health. We work with practice management systems including Halaxy, Cliniko, Power Diary, Splose, and Zanda, and we are experienced with NDIS, Medicare, and DVA billing and compliance requirements.
Continuity and Long-Term Partnership
Our clients stay with us because they are supported by a consistent, dedicated Practice Manager who knows their business inside out. We build lasting working relationships grounded in trust, proactive communication, and genuine care for the growth of your practice.
Flexible, Scalable Virtual Office Solutions
Whether you are a solo practitioner or a multi-location clinic, we design a virtual office around your specific needs. Our services span reception and diary management, invoicing, new client intake, referral coordination, website and social media management, and business growth support.
How We Work Together
Every engagement starts with a face-to-face meeting via Zoom where we get to know you, your business, your clients, and your goals. From there, your dedicated Account or Practice Manager works with you to design a virtual office tailored to the services you need, delivered with the professionalism and warmth your clients expect.
Your Virtual Team
Pardeep, Operations Director
Pardeep brings a distinctive blend of clinical expertise and strategic thinking to her role as Operations Director at Time Well Spent. With a professional background in Oncology nursing and a Master’s degree in Education, with a focus on data and research, she brings a depth of understanding to allied health that few in this space can match.
It was this frontline experience in patient care that shaped her vision for TWS: a commitment to delivering better outcomes for patients across every area of allied health. Pardeep understands the pressures practitioners face because she’s lived them, and that insight drives the way she leads the team, with empathy, precision, and a genuine dedication to the people we serve.
When she’s not behind the scenes ensuring operations run seamlessly, you’ll find Pardeep in the kitchen experimenting with new recipes, staying active through her love of health and fitness, or planning her next travel adventure.
Ruby, Team Manager
Ruby has been working within the allied health space since 2017 and brings a wealth of experience and exceptional people skills to her role at Time Well Spent. Her background as a Practice Manager has given her a thorough understanding of the day-to-day demands of running a practice, from managing bookings and financial transactions to communicating effectively with clients and practitioners.
With a Certificate IV in Community Services, Ruby combines strong technical capability with a deeply collaborative and empathetic approach. She is a natural problem solver who works well within a team, and her well-developed communication skills ensure that every client interaction is handled with professionalism and warmth.
Ruby’s practical, people-first approach to practice management makes her a trusted and reliable member of the Time Well Spent team.
Mirella, Team Leader and Practice Manager
Mirella has been a valued member of the Time Well Spent team since 2022, bringing a thoughtful and disciplined approach to everything she does. With a Bachelor of Psychological Studies and a Diploma of Health Science, she holds a strong academic foundation that aligns naturally with the allied health practitioners we support.
Punctual, reliable, and highly skilled at prioritising competing demands, Mirella has a quiet confidence that makes her effective both on the phones and behind the scenes. Her ability to actively listen and read between the lines, understanding what clients and practitioners truly need even without verbal cues, is a standout quality that strengthens every interaction.
Mirella is currently completing her Honours year part-time and works with the team Monday to Thursday during term time, balancing her academic pursuits with her commitment to delivering exceptional client support.
Simone, Team Leader and Practice Manager
Simone brings over a decade of administration experience across a diverse range of industries, with a particular passion for the allied health sector. Having supported podiatrists, osteopaths, dieticians, and childcare providers, she understands the unique operational demands that health practitioners face and she thrives in meeting them.
With a Certificate in Business Management, Administration and Leadership, Simone is a true all-rounder. From accounts and phone management to learning new systems and building lasting client relationships, she approaches every task with efficiency, organisation, and a genuine desire to help practices grow. Her ability to adapt quickly and take ownership of her work makes her a trusted point of contact for every client she supports.
Simone’s warm, professional manner and her commitment to long-term relationship building make her an essential part of the Time Well Spent team.
Raquel, Client Support Co-ordinator
Raquel joined Time Well Spent in 2025 and has made an immediate impact. With a background managing a speech pathology practice supporting 15 therapists, she arrived with a deep understanding of the day-to-day demands of allied health, from clinical support and client liaison to NDIS processes and practitioner coordination.
Her qualifications speak to her professional calibre: a Master of Communication in Public Relations and a Bachelor of Arts with a double major in English and Journalism. This academic foundation, combined with her proficiency in Halaxy, Cliniko, the full Microsoft suite, and NDIS and Proda systems, gives her a rare blend of communication finesse and operational capability.
Passionate, versatile, and always open to new challenges, Raquel has integrated seamlessly into the team. Her positive attitude, calm approach, and genuine care for clients make her a natural fit for the work we do.
Vanessa, Marketing Specialist
Vanessa is a strategic operations and marketing specialist with over 20 years of experience building brands, scaling businesses, and driving growth across digital and e-commerce channels. She brings a rare combination of entrepreneurial instinct and hands-on execution to the Time Well Spent team.
Her expertise spans the full marketing spectrum: from content strategy, SEO, and social media management to email automation, paid advertising, and creative direction. Vanessa has managed campaigns across platforms including Shopify, Klaviyo, Meta Ads, and Google Ads, and she is equally comfortable producing a polished marketing deck as she is shooting and editing video content for Reels and TikTok.
What makes Vanessa invaluable is her ability to see the bigger picture while staying across every detail. Whether she’s developing a go-to-market strategy or refining a client’s social media presence, she brings structure, creativity, and a commercial mindset that delivers real results.
Amiee, Practice Manager
Amiee brings over a decade of administration experience spanning allied health, financial services, and early childhood education. With hands-on proficiency in Halaxy, Cliniko, and Power Diary, she understands the systems and workflows that keep a practice running smoothly, from appointment scheduling and invoicing to CRM management and client onboarding.
What sets Amiee apart is her natural ability to combine efficiency with empathy. Whether she’s resolving a billing query or supporting a new client through their first appointment, she approaches every interaction with care, patience, and a genuine commitment to getting things right.
Jay, Practice Manager
Jay joins Time Well Spent with a strong foundation in customer service, team leadership, and operational coordination. With over five years as a Front of House Supervisor, he has developed a sharp eye for detail, a calm and approachable manner, and the ability to thrive under pressure. These are qualities that translate seamlessly into the fast-paced world of allied health practice management.
Known for his reliability, honesty, and process-driven thinking, Jay is the kind of team member who quietly ensures everything runs the way it should. He takes pride in delivering a consistently positive experience for every person he interacts with, and his willingness to learn and grow has seen him quickly adapt to new systems, tools, and ways of working.
Jess, Practice Manager
Jess is a highly organised and adaptable allied health administrator with deep experience supporting practitioners across occupational therapy, positive behaviour support, and child wellbeing services. She brings strong working knowledge of the NDIS, from service agreements and compliance documentation to plan monitoring and client onboarding, along with hands-on proficiency in Splose and Zanda.
What truly distinguishes Jess is her ability to manage the complexity that comes with running a busy practice. From coordinating multiple clinician diaries and processing referrals to handling payroll, invoicing, and HR onboarding, she approaches every responsibility with professionalism, discretion, and a genuine care for the people she supports.
Mariah, Practice Manager
Mariah brings a proactive, detail-oriented approach to practice management, shaped by her experience as a Clinic Coordinator in a paediatric allied health setting. She is well versed in the day-to-day demands of running a clinic, from therapist scheduling and KPI monitoring to NDIS documentation, client enquiries, and team compliance.
Beyond operations, Mariah has a natural talent for leadership and mentoring. She has led weekly training sessions, supported recruitment processes, and coordinated staff development initiatives, all while maintaining the kind of warm, clear communication that builds trust with both clients and colleagues.
Courtney, Practice Manager
Courtney brings a unique combination of allied health administration and holistic counselling to her role at Time Well Spent. With a Diploma of Holistic Counselling and additional qualifications in health and nutrition coaching, she doesn’t just manage the administrative side of a practice. She understands the sensitive, client-centred nature of the work from the inside out.
Her experience spans private counselling practices, midwifery clinics, and wellness centres, where she has managed everything from high-volume phone and email enquiries to referral processing, invoicing, Medicare claims, and NDIS administration. Courtney is proficient across Halaxy, Cliniko, Splose, Xero, and a wide range of practice management tools.
Dianne, Practice Manager
Dianne brings over 18 years of experience in administration, reception, and clerical supervisory roles to her position at Time Well Spent. Having worked as a Practice Manager across multiple medical clinics, she understands firsthand the level of professionalism, efficiency, and discretion that practitioners rely on to keep their day running smoothly.
A true team player, Dianne is known for her loyalty, reliability, and willingness to step in wherever she’s needed, whether that’s picking up calls across the team, booking in new clients, or supporting colleagues during busy periods. Her extensive experience managing staff and overseeing front-of-house operations has made her an invaluable asset to the clients and practitioners she supports.
Micaella, Practice Manager (Part-Time)
Micaella brings approximately 10 years of experience in administration and practice management support to her role at Time Well Spent. She is highly skilled in patient intake, appointment scheduling, invoicing, and navigating the complexities of Medicare and DVA processes, ensuring that the administrative side of a practice runs with precision and care.
With a Bachelor of Psychological Science, Micaella holds a strong understanding of the allied health landscape and the sensitivity required when working alongside practitioners and their clients. She works with the team on a part-time basis, sharing the workload with Lauren to ensure seamless support.
Lauren, Practice Manager (Part-Time)
Lauren brings a diverse professional background to Time Well Spent, having spent four years as a Clinical Trial Administrator where she honed her skills in invoicing, payment processing, diary and schedule management, budget monitoring, and report preparation. Her experience across customer service, reception, and logistics has given her a natural and warm phone manner that clients immediately feel at ease with.
Holding a Bachelor of Criminology and Justice, Lauren brings an analytical mindset and attention to detail that has proven particularly valuable when working with our psychology practices. She works alongside Micaella in a part-time capacity, providing consistent, high-quality support.
Indi, Practice Manager
Indi has been a part of the Time Well Spent team since March 2024, supporting a number of our psychology practices as a Practice Manager. After a period of maternity leave, Indi returned and picked up right where she left off. Her professionalism and genuine willingness to contribute to the team meant she was not only welcomed back by her peers, but by clients alike.
Indi’s collaborative spirit, reliability, and dedication to delivering outstanding client support make her a valued member of the Time Well Spent team.