About Us
Established by Karen Glass in 2008, Time Well Spent (TWS) has grown through word of mouth and our range of services has developed in response to our clients’ needs. Today, we have 14 Account Managers providing administration and reception services who are handling many long-term accounts. We offer continuity, tailored services and flexibility for busy business owners and Allied Health Professionals.
For the team at TWS, great customer service is about building trust and developing a proactive working relationship with you. We pride ourselves on being efficient, motivated and highly organised. Our focus is helping YOU grow your business.
Our clients value:
- Proven digital, mobile and cloud-based virtual office solutions
- Increased efficiency and productivity
- Being proactive in reporting of new clients and enquiries
- Knowing their customers are being looked after
- Initial intake and administration of all new clients
- Stress-free management of multiple projects, calendars and people
- Our focus on business growth activities
- Assistance with growing psychology practices and building teams
- Content management of websites, communications, marketing and social media – specific to allied health
- invoicing and administrative support
We like to have an initial face-to-face meeting (via Zoom ) to get to know you and your business, your passion, values, customers and goals, so that we can follow through with the same energy and drive that got you started in the first place. Your Account/Practice Manager will then work with you to design a virtual office with the range of services you require.
Your Virtual Team
Karen Glass – Director
Karen Glass is the Founder and Director of Time Well Spent.
Having spent many years as an Executive Assistant and Project Manager, Karen’s skills and expertise lie in project management, diary management, business development and marketing. TWS was developed so that these skills could be utilised so that other businesses could grow without having to employ staff.
Karen has an interest in new business strategies, technology and innovation leading to business growth. She has a keen eye for detail and a history in developing marketing strategies that can lead to ongoing client growth for all her clients. Her warm and caring nature ensures that every client feels like they have been looked after and that a high level of customer service is offered.
Karen has also founded the Allied Health Professionals Network after many years of experience working with allied health practitioners. The network has been formed to provide opportunities for practitioners to refer to eachother in their local area. It is also a way for business owners to learn marketing and business techniques that they can easily implement within their business, through workshops and training events.
Karen has a dog called Indie. She is a beautiful 10.5 year old Boxer who is loves the work from home scenario. She keeps a close eye on anyone visting and loves a daily walk to beach for a swim.
Cassandra Widdows - Office Manager and Client Liaison
Cassandra (Cass) has worked within the health sector as a Receptionist and Office Manager for over 22 years. She has been with Time Well Spent for over 11 years and comes with numerous years of experience assisting physiotherapists and osteopaths in managing their diaries, booking appointments, invoicing, bookkeeping and liaising with customers. Previous to these roles, Cass worked in an accounting firm as an Office Manager, so she is well versed in office management and administration.
Cassandra has a warm and calming nature about her, she is diligent and thoughtful and you will find her a delight to work with. She is a master with Halaxy and can guide you through the whole process from set up to getting started in a very short amount of time. She also has some extra special skills in assisting clients with business growth strategies and loves to be involved in team training days.
Cass has a menagerie of fur babies in her home, amongst fish and birds…she has a new addition called Pebbles who is the cutest rag doll kitten ever. She is the most talkative cat and every time she comes for a play she tells her about it, then flops down for a nap and of course Rose the toy poodle is still ruling the roost!
Cathie - Practice Manager
Cathie has worked most of her life in the Medical Sector and has a wonderful caring and empathetic nature. Her previous role was in a Medical Reception Clinic which provided support to both clients and nursing homes. This was a very busy role and very challenging through COVID.
Cathie also supported the Managing Director to a Housing Company in the Real Estate Sector where she provided Executive PA and Administration support.
She has a quiet and calming voice and has learnt a lot in our role, where we have seen personal growth with the way she has learnt new systems and built relationships with her clients. She is reliable, honest and calm and understands the importance of confidentiality and achieving deadlines.
Her two favourite loves are her three granddaughters, whom she gets to spend a day a week with and enjoys every precious moment!
Mirella - Team Leader and Practice Manager
Mirella has with worked with us at Time Well Spent since 2022. She is punctual, reliable and has the ability to prioritise her work well.
She has studied a Bachelor of Psychological Studies as well as a Diploma of Health Science which mould well into the services we provide. Mirella is a good team player and is capable of active listening which is beneficial to the work we do on the phones for our clients. Being able to read through the lines and understand people without verbal cues is a fantastic trait to have.
Mirella is currently studying her honours year part time and works with us Monday to Thursday during term time.
Mirella has a gorgeous labrador called Ralphy who has puppy dog eyes, loves to snuggle and when he walks – he struts as if on the runway!!
Simone- Team Leader and Practice Manager
Simone has over 10 years experience in the admin field – in both Melbourne and Queensland. She has previously worked in admin roles for Manufacturing companies, Child Care, Podiatrists, Osteopaths and Dieticians and loves working the most within the allied health field. She is an admin all rounder – having done accounts work, phones and administration and is proficient in learning new programs.
Simone has a Certificate in Business Management/Administration & Leadership and is efficient, organised and able to build long term relationships with her clients.
She has a Golden Retriever called Finley. He is 18 months old, loves a good cuddle and sometimes we think he is human. If you look at him through the glass door long enough he will sit there and talk to you until you bring him inside. He loves water, and will happily jump into any body of water laying around (pools included). We also have Nuggie (the kids call her Nanny for some reason) she is a 5 year old shitszu and at this point she’s just sick and tired of Finny’s crap. She loves cuddles, and the kids very much and will happily sleep on your pillow all night. Then we have David – he is a budgie, and he makes his presence known by singing/chirping at the most inconvenient times. His a noisy boy but we love him.
Kay - Practice Manager
Kay is an experienced Admin Manager and Marketing Support person. She has over 4 years experience assisting with day to day admin, reception, social media, setting up onboarding documents, managing client bookings and communications. Kay has worked with both Psychology practices and other businesses to provide a practical, no nonsense approach to her work.
Kay has worked in both South Africa and Australia for the past 5 years and is consistent in upskilling and learning new programs. She has been proactive in helping her team members and is developing more and more confidence in our programs. Kay is capable and efficient in her role and is enjoying working in the marketing and event space with one of her clients as well.
Raquel - Practice Manager
Raquel has joined Time Well Spent in 2025. She is a very passionate, understanding, efficient and versatile person who in the short time she has been with us – has become very highly skilled. She is very kind, caring and calm in her approach and open to new processes, procedures and clients. She has a positive attitude and has integrated herself into the team seamlessly.
Raquel has come from managing a speech pathology practice supporting 15 therapists on a day to day basis. This role involved professional supports for the clinic, clients and practitioners. She is proficient in Halaxy, Cliniko and the whole Microsoft suite as well as NDIS and Proda.
Raquel has completed a Masters of Communication (Public Relations) and a Bachelor of Arts (Double Major in English & Journalism) which has definitley been beneficial in her professional approach to client work and administration.
Steffi - Team Leader and Practice Manager
She has excellent communication and interpersonal skills and is quick to build and maintain loyalty and build rapport with clients. She is self motivated, a team player, sensitive and capable.
Steffi has a kind and caring nature and is the most helpful person on the phone. She is full invested in every conversation and treats everyone with the same amount of respect.
Dianne - Practice Manager
Dianne has been working with Time Well Spent since early 2024. She has been working in administration, reception and clerical supervisory roles for the past 18 years and has a high level of customer service and administration experience.
She has worked as a Practice Manager for many Medical Clinics and has the knowledge and experience to understand the professionalism and efficiency needed by our practitioners to make the day run smoothly. She is loyal, reliable, honest and extremely hard working. She has managed staff and is very much a team player – picking up calls for all the team and booking in new clients daily.
Dianne has a German Shepherd/Dingo cross called Indianna who came to Dianne when she was a foster carer. She melted her heart the day she walked in and so she failed at the fostering part – as Indianna has not left her side… She loves the ball, water and is her best buddy in her office…and waits patiently each day for Dianne’s breaks to go for a quick play outside, which is very cute!
Ruby - Practice Manager
Ruby has been working within the Allied Health space since 2017 and comes to Time Well Spent with excellent experience and people skills. One of her roles as a Practice Manager involved supporting the practitioners in the day to day running of the practice, bookings, financial transactions and communicating with clients.
Alongside these skills Ruby has a Certificate IV in Community Services and has well developed communication skills, is a collaborative team player and is proficient at problem solving.
Ruby has a little Zigfried who is a Staffy who absolutely loves swimming in our local creek—but only if the bank is on his right! That means we often have to get him out, cross the bridge, and then turn around just to head home. And she also has little Saturn, a stunted-growth rescue cat that is the sweetest dog acting cat you’ll ever meet who loves cuddles and playing fetch.
Jade - Practice Manager
Jade has a strong background in administration and customer service. She has previously worked alongside Psychologists in private practice and also in other administration roles. Jade also has a Diploma of Marketing which has been very helpful to assist our clients in looking at ways to grow their businesses.
Jade is creative and thoughtful and with strong organisational skills, she definitely has the skills to work in a fast paced environment.
Micaella - Practice Manager - Part time
Micaella has around 10 years of experience in administration and practice management support. She is skilled in patient intake, appointment scheduling, invoicing and has a great understanding of Medicare and DVA processes. She has studied a Bachelor of Psychological Science and has worked in administration throughout that study peroid.
Micaella works with us on a part time basis – sharing the load with Lauren on a daily basis.
Lauren - Practice Manager - Part time
Lauren has been working with us this year in a part time role, working alongside Micaella. She has come from an administrative background for the past 4 years as a Clinic Trial Administrator. This role involved invoicing in Xero, processing of payments, diary and schedule management, monitoring budgets and preparing reports. Before this role Lauren worked in customer service, reception and logistics and she has a natural and warm tone when speaking with her on the phone. She has quickly picked up our processes and programs and has enjoyed working remotely as well as being part of a team.
Lauren has completed a Bachelor of Criminology and Justice and has been able to use some of this knowledge with our psychology practices.
Lauren has two very placid cats called Penny and Poppy, who balance out the house as she also has a squawking terror escaping sulphur cockatoo called Billy !
Indi
Indi has been with Time Well Spent since March 2024 – working as a Practice Manager for many of our psychology practices. She is currently on Maternity Leave – coming back to the office in January 2026
Vanessa B
Vanessa works offsite with one of our Psychology Associations – the AAGP, assisting them in administration for events, workshops and meetings. She provides marketing assistance for a proactive social media presence and updates the website as well. A key part of her role is to assist in managing the members, ensuring they have access to resources and courses as well as providing financial administration. She has been a key liaison person for a number of committees and has managed numerous events and social media pages in the past, which means she is well suited to this role.