Your phones answered.
Your practice running.
Professional virtual reception and admin support for mental health and allied health practices — by a team that already understands your systems, your billing and your compliance obligations.
Every missed call is a missed client.
Most mental health & allied health practices lose new enquiries because the phone rings during a session, the inbox fills up, or the admin team is spread too thin. You can't clone yourself — but you can get a team that handles it for you.
Calls going to voicemail
New clients don't leave messages. If they don't get a live answer, they call the next practice on their list.
Admin eating clinical time
Every hour spent on bookings, reminders and invoicing is an hour not spent with clients — or recovering from the day.
Billing falling behind
No backup when staff are sick
One person calling in sick shouldn't bring your practice administration to a standstill. It usually does.
Everything your front desk does — handled.
Our team operates inside your practice management system as an extension of your own staff. No briefing lag. No learning curve.
Phone answering
Professional reception with your practice's greeting. New client bookings, enquiry triage, cancellations, reschedules and waitlist management.
Payments and billing
Inbox management
Timely email responses, GP letters, clinical correspondence, MHTP administration and referrer database management.
Monthly reporting
New clients, clinician activity and key referrers — so you always know how the practice is tracking.
Named account manager
One dedicated person who knows your practice inside out. Not a call centre — a consistent, accountable team member.
PMS expertise
We work inside Halaxy, Cliniko, Zanda, Splose, Nookal and PracSuite. No training required from your end.
Trusted by mental health & allied health practices across Australia.
The experience of working with us.
"Your team are helping me out so much with all my Workcover clients and they are frequently doing more hours than I anticipated. This is a wonderful outcome."
Mental health practice client"You are the BEST admin person I have ever worked with and I truly hope you never leave!"
Mental health & allied health practice client"I have always valued the support your team provides, and I want to acknowledge how much I appreciate the way she understands the needs of the clinic."
Clinic director"Having a team that already knows Halaxy, understands Medicare and handles our Workcover billing has taken an enormous amount of pressure off our practice."
Mental health practice ownerStraightforward pricing. No surprises.
All packages include a one-time setup fee of $350 + $34.50/month line rental. 12-month agreements available.
- 10 hours admin and phone support
- Additional hours at $64.50/hr
- Named account manager
- All billing types included
- 20 hours admin and phone support
- Additional hours at $63.50/hr
- Named account manager
- All billing types included
- 40 hours admin and phone support
- Additional hours at $61/hr
- Named account manager
- Full community management
Frequently asked questions
Common questions about virtual reception and admin support for mental health and allied health practices.
What does a virtual receptionist do for a mental health or allied health practice?
How does virtual reception work for a mental health practice?
Is your virtual reception service AHPRA compliant?
Which practice management systems do you support?
How much does virtual reception cost for a mental health or allied health practice?
Can a virtual receptionist handle Medicare and NDIS billing?
How quickly can you start managing our phone and admin?
Ready to get your time back?
Book a free 20-minute discovery call. No pressure — just a conversation about what your practice needs.
Book my free call