The admin and billing that eat your day, handled.
Paperwork, scheduling, invoicing, NDIS claims and payment follow-up all add up. Our team takes the back-office workload off your plate, so your practice keeps moving without you having to manage every detail.
Or call our team on 03 9271 8222
The admin is relentless, and it is not why you are here.
Every hour spent managing documents, updating diaries, processing invoices or following up an unpaid account is an hour you cannot spend with clients, growing your practice or living your life.
When your practice also supports NDIS participants, the workload becomes even more detailed, with different funding types, claim requirements, support categories and documentation to manage.
We keep the back office organised, responsive and reliable.
You have a dedicated Practice Manager supported by a broader specialist team, so the work does not stop when one person is sick, on leave or overloaded.
The right support, linked clearly.
Use the links below to explore the Time Well Spent services most relevant to administration, billing and practice operations.
Administration & Accounts
Diary management, documents, invoicing, payment follow-up and everyday operational support.
NDIS Billing
Agency-managed, plan-managed and self-managed billing, claims and reconciliation support.
Virtual Reception
Calls, bookings, client enquiries, intake paperwork and diary management handled in your name.
Practice Management Systems
Setup, optimisation and support across Halaxy, Cliniko, Zanda, Splose and related workflows.
Here is what we take care of.
Support can be tailored around the exact mix of administration, accounts, billing and systems work your practice needs.
Your day-to-day administration
We handle the practical work that keeps your practice organised and your team moving, so administration does not need to be finished after hours.
Your practice management system
Your practice management system needs to stay accurate, organised and up to date for the rest of your practice to run properly.
Our team works across Halaxy, Cliniko, Zanda and Splose. We can maintain client records, appointment information, templates, forms, invoices, payment records and administrative workflows inside the system you already use.
You do not need to change platforms simply to receive support.
Invoicing and payment processing
We manage the invoicing process from raising and sending invoices through to recording payments and following up overdue accounts.
Time Well Spent does not provide registered BAS bookkeeping services. We help keep your account information organised and current for your qualified bookkeeper or BAS agent.
NDIS billing and claims
Our team can manage NDIS billing as part of your administration and accounts support, including agency-managed, plan-managed and self-managed participants.
We can also support unregistered providers with plan-managed and self-managed billing where applicable.
Participant documentation
Service agreements are an important part of maintaining clear expectations and accurate NDIS billing.
Our team can prepare service agreements, send them to participants or representatives, follow them up until they are signed and update them when pricing or services change.
We help organise the administration around each participant before it becomes a billing issue.
Reconciliation and overdue accounts
Receiving a payment is only part of the process. It also needs to be matched, recorded and cleared correctly.
We reconcile payments within your practice management system, investigate unmatched payments and follow up outstanding invoices or claims, so they do not sit unnoticed for weeks or months.
Your records stay current, your outstanding accounts remain visible and your cash flow is easier to manage.
Reporting
You should be able to see how your practice is tracking without having to build the reports yourself.
Our team can prepare clear reports covering invoicing, payments, outstanding accounts and other relevant practice activity, giving you better visibility over operations and cash flow.
HR administration
You stay in control of hiring decisions while our team handles the administrative work behind them.
Support that works with your practice.
Built around the way you already operate.
Every practice is different. You may need ongoing administration, regular invoicing, NDIS billing, HR administration or a combination of services.
We tailor the support around your workload, team structure, participant mix and the areas where the most time is being lost.
A team that keeps everything moving.
Your dedicated Practice Manager is supported by a wider specialist team, so administration, invoicing and NDIS billing do not have to stall when someone is unavailable.
There is no repeated recruitment cycle, no repeated onboarding and no need to retrain a new person every time something changes.
Let's talk about getting your time back.
Tell us a bit about your practice and where the admin is piling up, and our team will show you how Time Well Spent can help.
Let's talk about your practice Free, and there is no obligation. Or call 03 9271 8222 · hello@timewellspent.com.au